Refrigerator Repair: Fix a Broken Water Dispenser Switch

Updated: Jun. 24, 2019

Use ordinary hand tools and one hour and save $200.

FH11NOV_FIXSWI_01-2 fridge water dispenser not workingFamily Handyman
Fix a refrigerator water dispenser quickly and easily with standard hand tools and a new switch. You can do it in an hour.

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Step 1: Buy a replacement switch and remove the trim panel

refrigerator water dispenser not working

Photo 1: Remove the trim panel

Locate the detents in the trim panel. Slip a plastic putty knife up against the trim and wedge off the trim with a screwdriver or paint can opener.

So the kids were really thirsty and jammed their glass into the water dispenser on the refrigerator door. Now the paddle is hanging by a wire, and you’re seeing a $300 repair bill. No way! You can do this repair yourself with ordinary hand tools in about an hour. A replacement paddle/switch costs about $75. I’ll show you how to make the repair on a Whirlpool refrigerator. Repairs on other makes are similar.

Open the fridge door and write down the model and serial number of the fridge. Then contact a local appliance parts dealer or use the Internet ( is one online source for discounted parts) to buy a new switch and paddle.

Start by unplugging the refrigerator. Then remove the drip tray to expose the trim panel screws. If you don’t see any screws, unsnap the panel using a plastic putty knife and paint can opener (Photo 1). Lift the trim panel off the door.

Step 2: Replace the broken switch

Photo 2: Remove the microswitch

If your refrigerator water dispenser is not working, pull the snap retainers away from the switch and slide it off the pegs.

Photo 3: Replace the pegs

Drill out the pegs and replace them with two No. 4 x 1-1/4-in. machine screws. Slide the new switch onto the screws and tighten the nuts.

Photo 4: Install a new paddle

Remove the metal retainer plate (not shown). Replace the broken paddle with a new one. Reattach the water tube.

Next, remove the microswitch (Photo 2). The switch retaining pegs are usually broken, so replace them with screws (Photo 3). If the paddle is broken, first disconnect the water tube. Then remove the metal paddle retainer plate and swap in a new paddle (Photo 4).

Required Tools for this Project

Have the necessary tools for this DIY refrigerator water dispenser not working project lined up before you start—you’ll save time and frustration.

  • 4-in-1 screwdriver
  • Drill bit set
  • Drill/driver - cordless
  • Paint can opener
  • Putty knife

Required Materials for this Project

Avoid last-minute shopping trips by having all your materials ready ahead of time. Here’s a list.

  • 2 No. 4 machine screws – 1-1/4 in. long with nuts
  • New switch