Makita Offers Free Shipping and Labor on Tool Repairs During Pandemic

Get needed Makita tool repairs during these uncertain times through a convenient limited-time offer from the company.

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Makita has been an industry leader in power tools, outdoor power equipment, pneumatics and more for more than 100 years. But even the best tools need service from time to time.

In response to nationwide shelter-in-place orders, Makita walk-in repair service counters are closed until further notice. But there is a way to get needed tool repairs done during these uncertain times. For a limited time, Makita is offering free labor and free shipping on tool repairs.

What Is the Makita Tool Repair Offer?

From now through May 31, Makita is offering free labor and free “round trip” shipping for tool repairs at Makita Factory Service Centers. The company gives you a prepaid shipping label, performs the repair and then ships your repaired tool back to you. There are no labor or shipping costs. You pay only for replacement parts that are not under warranty.

How to Take Advantage of This Offer

Here’s what to do:

  1. Call 1(800) 4-MAKITA.

  2. Request a prepaid COVID-19 shipping label. A prepaid FedEx label will be sent to you via email.

  3. Print the label, affix it to a package and take it to a FedEx shipping location.

  4. Makita receives and repairs your tool. Again, you pay only for parts not under warranty; ask for an estimate before repairs begin. No credit card information is required up front. Makita will contact you about a payment method before returning your tool.

  5. Makita ships your repaired tool back to you.

Large Item Exclusions

Large items (70 lbs. or more) are not covered by this offer. Those must be brought to a Makita Factory Service Center — call 1 (800) 4-MAKITA to arrange a drop-off. Large tool drop-off is only available in the continental United States.

Also Worth Noting

Authorized Service Center FYI: Though the tool repair offer is only valid at Makita Factory Service Centers, not Makita authorized service centers, you can still contact an authorized service center to learn about alternative service options.

Rebar Tying Tool Exception: Have an 18V LXT® Lithium-Ion Brushless Cordless Rebar Tying Tool (XRT01)? Makita offers Fastlane Express Service, a.k.a. free three-day turnaround, for repairs on those. Call the 800 number listed above for more information.

Amanda Prischak
Amanda Prischak is a freelance writer based in Erie, Pennsylvania.