Communicate in Writing
The majority of issues between contractors and homeowners boil down to miscommunication and a lack of updates. All too often contractors get wrapped up in the project details and fail to give proper notification of daily progress and setbacks to the homeowners. While it’s best to establish communication from the get-go, if you are in a deteriorating relationship with your contractor, get the communication going again, and be sure to get everything in writing. Texts and emails are great for this; even when you have a verbal communication, let the contractor know that you’re going to send an email recapping the conversation to make sure you’re on the same page. This forces both of you to lay out your potential issues, and can be referred back to if more problems arise. Here’s more on why strong communication is one of the most important factors to consider when hiring a contractor.
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Be Understanding… to a Point
When working on a complicated project, it’s just a matter of time before something goes wrong. And it may be a mistake, or event that is beyond anyone’s control. (If you’re waiting to have the outside of your home painted, and it rains for two weeks, then a delay is inevitable!) An experienced contractor will not be thrown by short-term setbacks, and the project’s timeline should have enough leeway built in to accommodate typical issues. When your contractor gives you an update, keep in mind that they don’t want to tell you something didn’t go well, and a little understanding on your part can go a long way.
But, if it seems like your project is set back by issue after issue, or the problems are pushing the project beyond the original schedule, let the contractor know that you expect professionalism and a course of action to get the project back on track. Check out these 10 things your contractor really wants you to know.